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Fix Decoder Errors

MANAGE - Error

THE TV SCREEN IS BLACK

There is a prompt message on the screen. 

1)  The message is “No Signal”.

First we have to judge that the “No Signal” message comes from TV or decoder, if it comes from decoder we troubleshoot by step as follow:

 Check if the signal cable is connected at the back of the decoder. There are two ports on the back of the decoder. “RF Out in” is for satellite and “RF in” is for terrestrial.

  Check the signal status on the decoder. Press [menu], and select “Setting”. Then select “signal status” to check if the signal is stable.

  Check if the dish or antenna is blocked/shifted position/cable is cut.

  Also try switching OFF the decoder and switch ON again to see if signal will be captured.

  If the problem persists, please dial call center hotline to get a Dispatch Service provided by Fly TV

If it comes from TV, we troubleshoot by step as follow:

  Please check the connection of Audio cables (Red and White) and Video cable (Yellow) between the Decoder and TV, colors should be paired. If customer uses HDMI cable, please check the connection of HDMI.

  Ensure that the TV is in the AV or HDMI mode. For TVs with more than one (1) AV or HDMI setting, please select the correct one which is connected on the TV.

  If problem persists, please try another set of cable.

 

2)  The message is “No Access – Not Subscribe”.

  Make sure the channel is belonging to the bouquet you chose.

  Check the account if it is activated and valid. If not, please activate and recharge for it.

  If the account is valid, please refresh the authorization and pairing message on the iboss system. When refreshing the message, ask customer power on the decoder and wait on PAID channels for 15 minutes to get the authorization and pairing message.

  If problem persists, please reset the decoder and the select “Ghana” country, and then do auto search.

Reset method: press [menu], and select “Setting”. Then select “decoder information”, and select “restore default setting”, and select “OK”.

 

3)  The message is “No Access – No paired”.

  Make sure the smart card number is matched with decoder number.

  Check the account if it is activated. If not, please activate for it.

  If problem persists, come to the nearest Fly TV Business Hall with your decoder and smart card and make a device change.

 

4)  The message is “No Access /No service”

  Switching OFF the decoder and switch ON again to see if signal will be captured.

  Please Autosearch to refresh the decoder, press [menu], and select “Setting”. Then select “channel search”, and select “Auto Search”.

  Check if other decoders also have this problem in the same channel, maybe it is head system problem.

 

5)  The message is “No card insert / card problem”.

  Check the smart card inserting direction, make sure the chip is facing down, and make the chip clean.

  If problem persists, come to the nearest Fly TV Business Hall with your decoder and smart card and make a device change.

 

 There is no prompt message on the screen. 

  Check if the TV is power on.

  Check if the decoder it is power on or standby, switch off and switch on the decoder.

  Check the signal status on the decoder. Press [menu], and select “Setting”. Then select “signal status” to check if the signal is stable.

  If the problem persists, please dial call center hotline to get a Dispatch Service provided by Fly TV

INCOMPLETE CHANNEL LIST

 The PAID channels are incomplete. 

  Reset the decoder and the select “Ghana” country, and then do auto search.

Reset method: press [menu], and select “Setting”. Then select “decoder information”, and select “restore default setting”, input password (initial password is 000000) and select “OK”.

  Check if the dish is blocked/shifted position/cable is cut.

  If the problem persists, please dial call center hotline to get a Dispatch Service provided by Fly TV

NO SOUND (AUDIO) BUT THERE IS IMAGE (VIDEO)

  Please check the connection of Audio cables (Red and White) and Video cable(Yellow) between the Decoder and TV, colors should be paired.

  Try to switch the AUDIO TRACK setting of Decoder to STEREO

  AUDIO TRACK setting: switch to the channel which is no sound, press [menu], and press [OK]. Then select the 4th icon (channel setting) on the bottom, and change Audio Track to stereo.

  Check if other decoders also have this problem in the same channel, maybe it is head system problem.

THE DECODER SYSTEM HALT

  Switching OFF the decoder and switch ON again to see if decoder will be normal.

  Check the decoder software should be 1.6.2.2. If not, please come to the nearest Fly TV Business Hall with your decoder and smart card and make a device change.

  Also if the problem persists, come to the nearest Fly TV Business Hall with your decoder and smart card and make a device change.

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)

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